This morning I stopped by a local auto center to get my vehicle checked. The sign on the door said “Open at 8:00 a.m.”, so I had no problem waiting for ten minutes. However the door did not open until 8:15, because the employee who had to open the door was late.
After some paper work and a bit more waiting the mechanic came out to get the vehicle. In the interim, I was utilizing the time on my phone with a client, so I immediately concluded the call and said “Good morning…” to him. He looked at me strangely and did not reply. I was his first customer and wondered how could he be so angry that early in the morning. I proceed to engaged him in small talk about the weather, but his reply was short and his expression indicated that he was not interested in my conversation. As someone who is customer oriented, I concluded that something, besides my talk must be worrying this employee. He was certainly not happy and I was about to find out.
About an hour had elapsed and the mechanic returned with the keys and report on my vehicle. During our conversation about the repairs, I mentioned that ” I don’t know the difference between a bolt and a nut..” He raised his head and said ” I heard you on the phone talking about annuities, so I know you’re no dummy!” I said “wow!..do you have an annuity? He said no and told me a lengthy story about how his company had taken away his pension.
This obviously unhappy worker was employed with his company for more than forty years and was uncertain and unhappy about his retirement plans. He was now talking to me and expressed disdain for his CEO. He said that he used to have a pension, which was taken away and replaced with nothing. I could understand why he was not a “happy camper.”
After that experience, I have two suggestions. Firstly to CEO’s of businesses. If your employees are unhappy they will produce bad service and your company will loose customers and ultimately loose revenue. So, it is in your best interest to keep employees happy. They are your greatest resource. Most companies who are doing well, treat their internal and external customers very well. Google and Apple are good examples.
Secondly to employees. The era of retirees being rewarded with a gold watch and lifetime pension after 40 years of work with a company has virtually disappeared. Traditional pension plans, are rapidly disappearing because of the high costs involved in funding them. Thus, it is important to be aware that you may have less help from your employer and will probably have to rely more on your own savings and investments to fund your retirement.
“As millions of baby boomers enter or are near retirement, they are coming to realize more than ever that they must learn how to convert assets into guaranteed retirement income. Many people have no idea where to find guarantees in the financial marketplace. Options do exist, so boomers will need to learn as much as they can about new forms of insured retirement income offered in the private sector and begin taking action.” So said Gary C. Bhojwani, in his white paper on Rethinking Retirement.
Retirement planning should start early so you don’t have to end up being a disgruntled employee producing bad service early in the morning. If you would like information on options available to you, please contact us.